FIRESTAR Roses

Terms & Conditions

Financial transaction information

Eleven dollars and fifty cents from the purchase price of twenty six dollars (AUD$26.00) goes directly to the CFA – the balance of the monies paid is used to cover production and administration costs.

When purchasing your rose, please nominate a CFA brigade to benefit directly from this contribution.

Order period

Final online orders of bare rooted Firestar Roses for 2011 must be placed by Sunday, August 28, 2011.

Shipping your order 

• Roses are packed as “bare rooted” stock, ready for immediate planting. Instructions on planting and care are included on the label.
• Orders will be despatched in groups on designated “despatch weeks” via Australia Post who quote three (3) days for delivery.

Delivery

• Delivery charges through Australia Post are AUD$9.00 within Victoria and $9.50 elsewhere in Australia.
• We deliver Australia wide, using Australia Post

How long will it take?

Quarantine inspection charges and delays are not applicable as all roses are shipped from South Australia which has no relevant restrictions. All orders are despatched from Knight’s Roses in the Barossa Valley, South Australia. Despatch will only commence on the scheduled despatch dates, regardless of when you order.

Despatch dates:

• Orders taken up until 30 June 2011 will be dispatched week commencing 4th July 2011
• Orders taken from 1 July to 31 July 2011 will be dispatched week commencing 1 August 2011 
• Orders taken from 1 August 2011, up to and including Sunday 28 August 2011, will be despatched in the week commencing Monday, 29th August, 2011.
• Although every attempt will be made to ship late orders, orders placed after Wednesday 31st August, 2011, may be stockpiled for later delivery, with first orders being dispatched in May 2012.
  

  
  In most cases your rose will take 2 to 4 days from the despatch date to reach you.
  Should there be a delay, please check the website, as if we have unexpectedly large numbers of orders we may need to reschedule and will advise everyone via our website - www.firestarrose.com.au.
  If the offer is over subscribed delivery of later orders will be in the following season, commencing May 2012.

Your guarantee

• Knight’s Roses, the growers of Firestar Rose, offer a full replacement guarantee should a plant not grow.
• Email info@firestarrose.com.au and we will arrange a replacement plant.
• If the plant has died, Knight’s Roses may require you to return the plant with a matchbox sized soil sample from the planting position at your expense (Freight or mailing charges for returns are the responsibility of the purchaser).
• If the plant dies or fails to arrive as ordered, a second delivery will be made or cost of the rose refunded (at Knight’s discretion).
• Replacement roses, depending on availability, may be delivered in that year or the next, or a replacement product offered.
• Returns will not be accepted after 30th October of the year of purchase.

Intellectual Property

This website is protected by copyright law in Australia and, through international treaties, in other countries. Copyright ownership of this material resides with Knight’s Roses Pty. Ltd.

Security

The Firestar Rose website (www.firestarrose.com.au) is protected by a 128-bit Secure Socket Layer (SSL) facilitating secure online transactions and transmission on these details to the payment gateway. Firestar Rose (www.firestarrose.com.au) or any of its associates do not store or keep any credit card details.”

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